Support

Need help with your account or subscription? Find answers below, or reach out to our team.

How do I manage my subscription?

You can view your current plan and manage your subscription from the Billing section of your account. Sign in to HatVox, then open Billing to see your plan details and subscription status.

How do I update my payment method?

To update your card or payment method on file, sign in to HatVox and open Billing. From there you can update your payment details through the billing portal.

How do I cancel my subscription?

You can cancel your subscription at any time from the Billing section. Sign in to HatVox and open Billing to cancel. Your access continues through the end of your current billing period.

Where can I find my invoices or receipts?

Your invoice and receipt history is available in the Billing section. Sign in to HatVox and open Billing to view past invoices and receipts.

How do I delete my account?

To request account deletion, contact us at support@hatvox.com. All associated data — including transcripts, preferences, and subscription records — will be permanently removed within 30 days.

Where is my data stored, and is audio retained?

Your transcripts and account data are stored securely in our database. Audio is not retained after transcription — it is processed in real time and discarded immediately. For full details, see our Privacy Policy.